GLOCAL: Global Model and Local DemandHow Ericsson's HR team is meeting one of the key challenges of modern day service delivery: balancing standardized Global delivery with Local "asks".
The challenge The day I joined this company, I was given two deadlines. One was to present the metrics on cost benefit analysis of insourcing versus outsourcing HR Shared Services; and second was to launch the Shared Services department based on the above analysis,...