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London, 31 July 2017 – The Shared Services & Outsourcing Network (SSON), the world’s leading forum for business services executives, has today released the Global Intelligent Automation Market Report (H1 2017), shedding light on what has proven to be a complex but l...
How to establish the optimal operating model, governance practices, and dealing with automation anxiety – plus: a special section on future technologies including Internet of things, blockchain, 3-D printing, machine learning, and artificial intelligence
How do you make the best staffing decisions given your operational priorities? Which locations are untapped AND YET offer you the skillsets you need? What, in fact, drives salary?
Back to Basics: What are the fundamentals of service delivery?The past two years have been full of dramatic headlines foretelling the end of Shared Services as we know it. The reality however, aside from the hype, is that the fundamentals of Shared Services – providing...
Back to Basics: What are the fundamentals of service delivery?The past two years have been full of dramatic headlines foretelling the end of Shared Services as we know it. The reality however, aside from the hype, is that the fundamentals of Shared Services – providing...
Singapore, 14 November 2017 – The Shared Services & Outsourcing Network (SSON) has recently published the SSON Global Shared Services Salary Market Report 2017 – its latest complimentary resource for the shared services community online.
MANAGING DISRUPTIVE CHANGEA new operational model enabled and built by intelligent automationMost organizations are finding themselves in an Uber moment, as enormous disruption rocks their industry. For many, it’s high time for a wakeup call, given that underlying servi...
Across the world, digital innovations are forcing enterprises to rethink their staffing solutions, their go-to-market strategies, and their workflows. In the midst of all these changes, one model is shifting closer to center stage: Shared Services.
As our "Sourcing Superstar" series continues, we move to the Asia Pacific & Japan region, to ask HP's Global Head of Business Analytics & APJ what's driving his market. Asia is where "it's all happening right now," he tells us. CFOs in this region are investin...
As the Managed Service Provider (MSP) market shows signs of maturity in the United States, a recent Everest Group report says the next wave of growth will be driven by the European market. Although market adoption in Europe to date has largely been driven by US-headqu...
Last month I shared with you some "hard" evidence on the added value of developing a well-thought strategy for global sourcing.
Managing disruption: a new operational model – SSON's market report
Just Released! Part 2 of the popular Global Intelligent Automation Market Report series 2017
Answer key staffing and shared services salary questions with this complimentary report for all SSON members.
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