How do you know if your performance is ‘where it should be’? And anyway, where should it be? Are you, perhaps, bumping along sub-par? And: what’s a valid benchmark?Answering questions like these is not easy in isolation. That's why benchmarking is so popular. In fact, i...
SSON Analytics, the global data centre of the Shared Services & Outsourcing Network (SSON), has launched a revolutionary tool that makes benchmarking easy for business services professionals by allowing them to filter by country and industry to access accurate and p...
SSON’s data analytics center, Dart Institute, recently expanded its offerings via the newly launched City Cube, an interactive data tool that compares cities around the world across a variety of metrics. These include competition [other existing shared services centers]...
How to evolve up the value chain in today's SSO Models
What are the seismic shifts occurring under our feet, which will re-write the future of shared services and outsourcing? We may not have recognized them clearly yet – but their effects will be unmistakable. SSON's 2013 Chair of Europe's Shared Services & Outsourci...