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Process engagement – ensuring that everyone understands, adopts and helps improve your business processes – is critical to shared service operational excellence. But all too often, the way companies manage their business process knowledge is a barrier to such engagem...
It seems like the distant past when big companies rely on individual heroes to facilitate process initiatives. They are long-service employees who became the experts of how things and processes work in the company. They are always consulted because of their inherent...
HMSHost completed a rapid implementation of a shared services center (SSC) in March, 2003, integrating 175 accounting offices into one accounting center. Being a travel-related business with sites in major cities spread across the US, Canada and international locations,...
Vision & Value Series: In last week’s column, Simon Brown listed 5 Steps to Getting Real Satisfaction from your Shared Services Customer, based on a popular breakout session that he and four other practitioners ran at Shared Services & Outsourcing Week (Europe...
 International organizations have long endured inefficient global payroll processes—and for many, the problems still persist today.
How Can Your Organization Build a Scientific Roadmap to World Class Performance on the Key Business Outcomes? Organizations lack science in managing, measuring and improving business processes. Attend this webinar to gain insight from Genpact’s OTC Practice Leader M...
"... something magical just happens!" If it were only so easy! Establishing better, stable processes is one thing. Applying the best of possible fixes to them is quite another. So, how is this best driven? Inhouse (through your team) or by a third party? Here,...
A Global Process Owner (GPO) is a single owner assigned to completely oversee a given end-to-end process, such as procure-to-pay. Many organizations today still suffer from a fragmented approach to procure-to-pay (P2P), which leads to significant and avoidable inefficie...
Process engagement – ensuring that everyone understands, adopts and helps improve your business processes – is critical to shared service operational excellence. It’s the route to improved efficiency, quality and customer satisfaction. The challenge is: how do you ach...
Name: Reggie Vallente Title: Process Excellence Company: Maersk Global Service Centres (Phils) Ltd E-mail address: reggievallente@gmail.com/ Location: Ortigas Center, Pasig City, Metro Manila, Philippines Time with current company/in this role since: Sept 2010
Oscar Vincenti, Business Process Manager at CEMEX USA will be speaking at the Finance Transformation 2010 conference which will be held in Chicago, 28-30 September...
5 tips on choosing to invest in process automation – or knowledge
Excellence in Value Creation Award 2011 - Europe sponsored by Germany Trade & Invest Winner: Jacek Levernes, HP Global Business Services STRATEGY
Automating the financial close process has proven benefits, like cutting the time needed for financial close from eight days to just three, according to Aberdeen Group. And with robotic process automation (RPA) joining the already robust field of technologies that can b...
With costs at a third of traditional offshore FTEs – is robotics "next big thing"? There's a new guy in town who is making a lot of shared services and outsource provider folks nervous, and it's not because he's operating from a lower-cost location or because he's s...
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