Simplifying processes for the customers of BC Clinical and Support Service (BCCSS) team was a focal point of their value proposition. Starting with a foundation of consistent, well-documented Standard Operating Procedures (SOP) and complimenting it with sound process g...
It seems like the distant past when big companies rely on individual heroes to facilitate process initiatives. They are long-service employees who became the experts of how things and processes work in the company. They are always consulted because of their inherent...
Where does the legislation come from? In the United Kingdom, the first data protection legislation, the Data Protection Act 1984, stems not from membership of the European Union but from a much older European "club" the United Kingdom’s membership of the European Co...
With the Shared Services Model gaining popularity across the globe, many mid-sized companies are now looking at implementing Shared Services Models to enable their businesses. I recently had the opportunity of presenting a Shared Services Business Case to leaders of a...