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Simplifying processes for the customers of BC Clinical and Support Service (BCCSS) team was a focal point of their value proposition. Starting with a foundation of consistent, well-documented Standard Operating Procedures (SOP) and complimenting it with sound process g...
The answer seems obvious, but the question is a critical one, especially when considering what goes wrong when a shared services operation fails. Not every implementation is a success. So, what characterizes a poor implementation, and what are the signs that one shoul...
It seems like the distant past when big companies rely on individual heroes to facilitate process initiatives. They are long-service employees who became the experts of how things and processes work in the company. They are always consulted because of their inherent...
*View Printable PDF of this articleStrategic Framework Infosys BPO has been providing services to McClatchy since April 2008 and has been supporting back office functions that support McClatchy's Finance & Accounting processes. McClatchy owns 30 daily newspapers ope...
Smorgon Steel Group (SSG), a family company, was floated in 1999 with sales of A$500 million. On the same day, SSG took over a company with three times its own sales. SSG’s stated objectives were to be a low-cost provider, to diversify its income stream and to participa...
The Charmer Sunbelt Group, Kelley Gilbert, Director, Customer Service Shared Services Excellence Award Winner 2011, North America: "Excellence in Customer Services"
Unisys has, in a very short frame of time, successfully established and nurtured shared service centres with a global footprint, servicing various global processes. This achievement is due to some innovative approaches adopted as well as the courage shown by managers in...
Find out how a leading Pharmaceutical Giant achieved Operational Excellence through BPM & ECM by centralizing its F&A processing The corporate world is embracing SSCs for reasons beyond labor arbitrage. They envision SSC’s as an organization’s Center of Excel...
Atlantic Health System, one of the largest nonprofit health care systems in New Jersey, had been operating a shared services organization since the merger of Mountainside, Overlook, and Morristown Memorial Hospitals in 1996. Not surprisingly, the hospitals shared a dupl...
What makes the NFPs sector different from other industries that have embraced SSC and outsourcing?
SSON: Rodrigo, describe GE’s strategy with regards to its global operations and shared services.
Leading companies have recognized that a solid governance framework is essential to an optimized shared services organization. It serves to drive the partnership between the shared services group, key stakeholders, and customers. Governance defines how decisions are mad...
When SSON published "Top Ten Mistakes Made When Implementing Shared Services" advice from experts across the shared services and outsourcing space on the most common errors organizations make when creating a shared services organization, the response was so popular...
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