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Welcome to the State of Change. In this column, you’ll find tips and techniques for dealing with the unique challenges of shared services and outsourcing change management, whether it is predicting responses, managing dissention, developing the right plan, coping wi...
At the recent Shared Services and Outsourcing week in Budapest, a session took place looking at change management when building a sourcing model. This was led by Deborah Kops, WNS Global Services; Pierre Leroy, Kimberly Clarke and PhilipWhelan, BP. This is the first e...
The best way to build trust and ensure your change initiative is successful is by being open and honest from the start. If there are going to be roles re-deployed or job losses then it is better that you address these issues rather than having them addressed through i...
The Importance of Leadership & Communication in Implementing Organisational Change"Organisational change" requires a considerably different approach to the implementation of "operational change" within a stable organisation.
The best way to build trust and ensure your change initiative is successful is by being open and honest from the start. If there are going to be roles re-deployed or job losses then it is better that you address these issues – rather than having them addressed through...
>">To view Part I of this feature, click here>> The Challenge of Disruptive Innovation Respect for company culture should not imply a tolerance for cultural inertia that prevents innovation. The cause of inertia is often myopia — failing to see importa...
Before launching transformational change initiatives, companies should assess and possibly upgrade their level of change readiness. A high degree of readiness can enable a company to leapfrog its peers in developing market advantages, while an unrealistic overconfiden...
When Implementing an HR shared service center on a global level, what are the key things to keep in mind?
First published in Shared Services News: Volume 12 Issue 5 July 2009
Sometimes it feels like change is everywhere we look. The frequency of change, the amount of change, and the complexity of those changes are greater today than at any point in human history. It’s no wonder then that when you change a process in your organization thin...
* View Deborah's articles* View Deborah's website www.sourcingchange.com
Why does a workshop on "sourcing change management" draw such large crowds? Deborah Kops put that very question to a full room at the 10th Annual Shared Services & Outsourcing Week in Edinburgh. "It’s a nightmare." "It’s all about the people." "If you do...
For all of you left-brained folks who shudder at the thought of soft and fuzzy, here are 8 steps to successful change – and some mistakes to avoid! – like:
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