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Welcome to the State of Change. In this column, you’ll find tips and techniques for dealing with the unique challenges of shared services and outsourcing change management, whether it is predicting responses, managing dissention, developing the right plan, coping wi...
State of Change Welcome to the State of Change. In this column, you’ll find tips and techniques for dealing with the unique challenges of shared services and outsourcing change management, whether it is predicting responses, managing dissention, developing the right...
When Implementing an HR shared service center on a global level, what are the key things to keep in mind?
SSON, in collaboration with Tibco, recently canvassed its members on "change management capabilities." While the majority of respondents confirmed that change management was a present or recent challenge, when it came to being "prepared," our statistics show that orga...
At the recent Shared Services and Outsourcing week in Budapest, a session took place looking at change management when building a sourcing model. This was led by Deborah Kops, WNS Global Services; Pierre Leroy, Kimberly Clarke and PhilipWhelan, BP. This is the first e...
Why does a workshop on "sourcing change management" draw such large crowds? Deborah Kops put that very question to a full room at the 10th Annual Shared Services & Outsourcing Week in Edinburgh. "It’s a nightmare." "It’s all about the people." "If you do...
The Importance of Leadership & Communication in Implementing Organisational Change"Organisational change" requires a considerably different approach to the implementation of "operational change" within a stable organisation.
Before launching transformational change initiatives, companies should assess and possibly upgrade their level of change readiness. A high degree of readiness can enable a company to leapfrog its peers in developing market advantages, while an unrealistic overconfiden...
The best way to build trust and ensure your change initiative is successful is by being open and honest from the start. If there are going to be roles re-deployed or job losses then it is better that you address these issues rather than having them addressed through i...
>">To view Part I of this feature, click here>> The Challenge of Disruptive Innovation Respect for company culture should not imply a tolerance for cultural inertia that prevents innovation. The cause of inertia is often myopia — failing to see importa...
It’s a little known fact that in the work performance of an average employee, EQ is twice as important as IQ. EQ or emotional intelligence quotient refers to the ability to perceive, control and evaluate emotions. In a shared service centre where metrics on cost cut...
Purchase to Pay Automation: Goals and challenges in a global enterprise Effective change management is key to the success of any project which alters the way people work; whether that be a change to processes, technologies, systems or structures. However, many projec...
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