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SSON Analytics' research highlights regional variations in end-to-end Global Process OwnershipWhile Global Business Services remains, for many, a [somewhat elusive] Holy Grail of Shared Services, over the past few years there has been significant and increasing interest...
How to make the most of Global Process Ownership's benefits – even without a GBS model
A Global Process Owner (GPO) is a single owner assigned to completely oversee a given end-to-end process, such as procure-to-pay. Many organizations today still suffer from a fragmented approach to procure-to-pay (P2P), which leads to significant and avoidable inefficie...
This report features the Top 10 Challenges of implementing and building global process ownership. We used these challenges to help craft the agenda for SSON's first GPO conference in North America: November 18-19 in Atlanta.
Tim Tickle, Director, Intercompany Transformation, CUMMINS, INC., has spent the last six years working on moving Cummins from regional shared service to a truly global shared service. Today he reports to the Corporate Controller responsible for leading a global effort...
Global process ownership typically entails assigning a global process owner and/or creating an organization responsible for building the capabilities and processes needed to achieve organizational goals (i.e., a transformation management office, or TMO). These goals cou...
John Hopkins from Abbott Labs on global process ownership
Winner: Unisys Global Shared Services Travel and Expense
"... something magical just happens!" If it were only so easy! Establishing better, stable processes is one thing. Applying the best of possible fixes to them is quite another. So, how is this best driven? Inhouse (through your team) or by a third party? Here,...
Whether you are ready for it or not, if there is a single acronym that is causing the most excitement for shared Services today, it is "GBS" (Global Business Services). As for every evolving strategy, however, the term is full of conflicting implications.
Strategy Business context During the first 12 years of its existence, Global Business Services (GBS) – HP’s internal shared services organization (SSO) – has built a strong track record in process delivery with high productivity, outstanding quality and client sat...
GBS is still one of the most interesting shared services trends. Is it right for you?
Process engagement – ensuring that everyone understands, adopts and helps improve your business processes – is critical to shared service operational excellence. It’s the route to improved efficiency, quality and customer satisfaction. The challenge is: how do you ach...
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