508 results
of 34
Read the results of our 2013 "Boss Quality" survey here... Last summer, we invited you all to tell us what you really think about the leader of your shared services organisation. Our confidential survey asked a wide range of questions and we got some very intere...
Shared services have long been seen as a supporting unit for the rest of the business with limited impact outside of the bottom line. Now, however, companies and directors of shared services face mounting pressure to make significant contributions other than to the bo...
What the manufacturing industry has known for years is now becoming commonplace in the services industry: good outputs are contingent on quality inputs. Translated to support services, this means that if you want to deliver excellent customer service you need to start...
During the last decade, corporations have searched for ways to slice, dice and chop costs from their operating budgets. One aspect that companies have been examining closely is how to consolidate and streamline various support services in order to gain efficiencies of s...
This is part of a series of articles by Pedro Moreira, based on his work with the SSO at Siemens, where one of the projects he ran included a migration within the company’s finance group. Moreira subsequently focused his Master’s thesis on the impact of Financial Shar...
Shared services first evolved about three decades ago, although the idea of centralising processes, some would say, is as old as the hills. Nevertheless, the discipline and structure of the Shared Services model has set this strategy apart as a cost- and resource-eff...
How to evolve up the value chain in today's SSO Models
Data Analytics – The Next Stage of Shared Services Evolution and Maturity Evolution of Shared Services The Shared Services journey started in the late ‘80s and early ‘90s with organizations trying to centralize and consolidate transactional activities to help el...
Each year in October, IBM Global Business Services publishes its annual Global Location Trends Report. This year’s study revealed that the global market for foreign investment has been on a rollercoaster ride in recent years, with steady increases until the end of 200...
Click here to listen to this interview on audio Technology-Enabled HR Shared Services: The Next Generation* View all content in the HR Series
It’s been almost 19 years since the publication of Dave Ulrich’s original proposition for the ideal HR organisation structure in the "Boundaryless Organization" 1995 (1), and over the intervening years his HR model has been variously referred to as "shared services, c...
508 results
of 34