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It's being held up as something of a silver bullet, and although its power is formidable, intelligent automation requires the same kind of meticulous attention to detail around implementation, as any other transformative solution. That means change management, governanc...
Simon Barton is a Content Editor at SSON
As with any change management, in launching with Intelligent Automation, or RPA, preparedness and planning are key. Here are some suggestions
Robotic Process Automation (RPA) is fast emerging as the key lever to increase Business Process Services (BPS) delivery productivity. While automation has been part of many enterprise strategies for years, the broad-based emergence of RPA in the past two to three years...
Given the headlines that have been flying around about robotic process automation, you might be forgiven, says Sanjay Srivastava, for assuming "the whole industry has been asleep for years, and that we are suddenly waking up to this amazing new opportunity."
ROADMAP FOR IMPLEMENTATIONOperating in a high-tech industry it's no surprise that EMC has taken a proactive approach to digital transformation. More specifically, the business was quick to recognize the relevance of RPA to internal processing, too. EMC has come out of t...
November is "Robotic Process Automation" month at SSON. So we've scoured our resources for the best content to share with you. [Case Study] Robotic Process Automation at Xchanging Find out how to structure an RPA team – and how a robot named "Poppy" does what...
Having a strong Disaster Recovery Plan in place is vital for any shared services operation. In fact, many practitioners are quoting disaster preparedness as one of their key concerns for the future – witness the world-wide instabilities of recent years. Rinker’s shared...
The relatively recent emergence of Latin American multi-nationals has brought some interesting challenges for the leading companies in our regions, as well as for their executives. Brazilian companies in particular, who have had a late start in this process, were able...
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SSON's Sarah Clayton speaks to Philip King of Atos Consulting on the importance of leadership and organisational buy-in; getting C-level sponsorship; and the secret of shared services success.
SSON was delighted to present the Robotic Process Automation World Series in September 2016! 
My last blog centred on winning round the doubters, the "screen scrape is wrong" brigade, who have been RPA’s biggest critic (certainly within Telefônica.)
I subscribe to a little magazine called The Week, which brings me a summary of everything that's noteworthy in an easy-to-read weekly format. Its recent editorial struck a chord with me, given what's going on in the services delivery market.
164 results
of 11