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One of our members has approached us explaining they are putting their toe in the water regarding BPO. They'd like to get input from our members on SLA targets and KPIs commonly built into contracts. Could you post your thoughts on this? If someone has a generic contrac...
"If I have seen further it is by standing on the shoulders of giants." Sir Isaac Newton, 1676My experience with benchmarking has taught me that its true power lies in the open collaboration of organizations in pursuing process improvement through the sharing of each oth...
From time to time, we get questions from our membership regarding shared services practice or asking for advice on certain questions. I thought there would be value in sharing responses with the broader network, and encouraging readers to add their comments in the com...
The growth of social networks and tools such as LinkedIn, Facebook, Twitter etc has revolutionized the way we interact with our customers, peers and service providers, but the question of value is often brought to the table, from the executive level, when looking at the...
ATLANTA & LONDON, December  16, 2011 – The Hackett Group, Inc. (NASDAQ: HCKT) and the Shared Services & Outsourcing Network today announced a marketing alliance designed to offer SSON's 20,000 members  charter member access to The Hackett Performance Exchange (T...
Wake up, corporate America. It’s time to face the ugly truth – your employees are aloof. If you think this doesn’t apply to you, you may want to look at the numbers and think again (especially given the productivity-conscious environment that is Shared Services).
SSON's Barbara Hodge interviews LinkedIn's Director for Asian markets, Simon Kelly. Simon is a key speaker at SSON's HR Delivery Models and Outsourcing Summit in Singapore next year.
TEANECK, N.J., August 14, 2013—Cognizant (NASDAQ: CTSH) today announced that it has been selected by CareFirst BlueCross BlueShield (CareFirst), a leading not-for-profit health care company, to support the insurer’s efforts to leverage mobile technology for its 3.3 m...
Roger Matthey, Global BSC HR Lead, Japan Tobacco International, accepts the joint winning award for Excellence in Culture Creation from judge George Connell JTI's Business Services Centre manages to turn around a flagging culture in just 18 months – and wi...
Exciting News this week! We are just shy of 100,000 members globally and we want to get there quickly – with your help!! We are going to reward two of our most ACTIVE members with a free Dinner for 2 at your favorite restaurant!* In addition, anyone who register...
Simon Brown, Leading Shared Services Management Consultant and former HR Transformation Deployment  Director at Coca-Cola has been answering your HR dilemmas for the last month. A veteran in selection and development of HR Shared Services teams in onshore captives, offs...
In a worldwide study, Canada has emerged as the country offering 'the most positive experience of doing business with customers, suppliers or partners'. Canada beat Singapore into second place, with Australia, the Netherlands and the UK taking the next three slots.View...
Success Factors for "Boss Quality" in Shared Services Leaders
We meticulously track what's being read on our website throughout the year to help decide what we will be posting the next year. So here are our members' favorite content pieces for the year that's just gone:
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