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Process engagement – ensuring that everyone understands, adopts and helps improve your business processes – is critical to shared service operational excellence. But all too often, the way companies manage their business process knowledge is a barrier to such engagem...
(To read the first part of this article, click here.)Two underlying criteria are used to qualify the different levels of process culture maturity -- level of executive management involvement and level of business process integration.
Welcome to the State of Change. In this column, you’ll find tips and techniques for dealing with the unique challenges of shared services and outsourcing change management, whether it is predicting responses, managing dissention, developing the right plan, coping wi...
Proper use of RPA means identifying the application of the technology first, then making changes to the process to allow the technology to work (versus identifying ways to change the process)
At the recent Shared Services and Outsourcing week in Budapest, a session took place looking at change management when building a sourcing model. This was led by Deborah Kops, WNS Global Services; Pierre Leroy, Kimberly Clarke and PhilipWhelan, BP. This is the first e...
The Importance of Leadership & Communication in Implementing Organisational Change"Organisational change" requires a considerably different approach to the implementation of "operational change" within a stable organisation.
The best way to build trust and ensure your change initiative is successful is by being open and honest from the start. If there are going to be roles re-deployed or job losses then it is better that you address these issues rather than having them addressed through i...
It seems like the distant past when big companies rely on individual heroes to facilitate process initiatives. They are long-service employees who became the experts of how things and processes work in the company. They are always consulted because of their inherent...
>">To view Part I of this feature, click here>> The Challenge of Disruptive Innovation Respect for company culture should not imply a tolerance for cultural inertia that prevents innovation. The cause of inertia is often myopia — failing to see importa...
The best way to build trust and ensure your change initiative is successful is by being open and honest from the start. If there are going to be roles re-deployed or job losses then it is better that you address these issues – rather than having them addressed through...
Sometimes it feels like change is everywhere we look. The frequency of change, the amount of change, and the complexity of those changes are greater today than at any point in human history. It’s no wonder then that when you change a process in your organization thin...
Before launching transformational change initiatives, companies should assess and possibly upgrade their level of change readiness. A high degree of readiness can enable a company to leapfrog its peers in developing market advantages, while an unrealistic overconfiden...
When Implementing an HR shared service center on a global level, what are the key things to keep in mind?
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