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Captive Shared Services – What does the future hold? Part 1 The following is a transcript of a session Ian McAtamney led at SSON’s Shared Services Summit that ran in February, 2009 in London
Shared services is a proven approach to improving service levels and reducing costs. Many organizations have been able to achieve some of the benefits of shared services by implementing within a limited set of functions or within certain locations. To really leverage...
For years now, Shared Services News (SSN) has been reflecting the trials and tribulations, as well as successes, of those tasked with running shared services organizations. We’ve heard from inhouse SSO leaders, from those managing outsourced processes, and from consul...
This is part of a series of articles by Pedro Moreira, based on his work with the SSO at Siemens, where one of the projects he ran included a migration within the company’s finance group. Moreira subsequently focused his Master’s thesis on the impact of Financial Shar...
Michael Cullen, Senior Vice President for Marriott Business Services explains how shared services continue to add value for Marriott International.Background Marriott’s shared service center, based outside of Knoxville, Tennessee has been in existence for almost nine ye...
One of the main catalysts for creating a Finance and Reporting Shared Service Center at Barclays, in 2001, was the move to a common ledger platform (SAP) across the business units. This realized a number of cost and control benefits by centralizing related services and...
We asked our active practitioner community to share the characteristics of leadership and work ethic that they believe make for a super effective shared services leader. Here are our favorite answers. With thanks for their input to…
Shared Services Technology Trends: PaymentsThe year 2018 is a year of technological breakthroughs and disasters. Various new and highly promising technologies are currently being tested in organisations.
Over the past year, Pedro Moreira has written a series of columns for SSON summarizing his experience in rolling out an enterprise SSO model to a subsidiary, emphasizing the pros and cons of this approach.Following the conclusion of this series, Pedro interviewed two we...
RPA is table stakes compared to the impact of transactional ‘greenlighting' via blockchain – what this means.
A few years ago, Unilever Europe embarked on one of the largest outsourcing deals in European business history, as part of the transformative One Unilever programme. Following his presentation at the 7th Annual Finance & Accounting Transformation & Shared Serv...
Over the past year, Pedro Moreira has written a series of columns for SSON summarizing his experience in rolling out an enterprise SSO model to a subsidiary, emphasizing the pros and cons of this approach.
Interview with Shawn Bryant, Director of Strategic Operations – Global Business Services, American Express
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