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SSON and Winshuttle recently collaborated on a Shared Services Centre survey, covering process optimisation strategies. This survey is now closed but we will be releasing a special report based on its findings. Please email us if you would like to receive a cop...
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For decades, the day-to-day operations of many organizations have largely depended upon their customer service representatives as the first point of contact for providing valuable feedback about customers’ needs, habits and satisfaction levels.Although, in the last year...
Are customer relationship surveys valuable for an organization? Does establishing a baseline put a shared services entity in a better position to improve services? The NASA Shared Services Center (NSSC) considers the survey method of determining customer satisfaction...
In the early days of shared services, formal measurement of internal customer satisfaction was not widespread. Most shared services organizations (SSOs) were too busy getting the basics such as service level agreements (SLAs) in place to have time to create and administ...
This survey is now closed. Winner of the iPad announced soon. Create your free online surveys with SurveyMonkey, the world's leading questionnaire tool.[surveycode]
This survey is now closed. We will be sending out a report to all who gave their feedback shortly. Please email Barbara Hodge with questions. [surveycode]
Welcome to what is probably the largest survey yet into the cost of inefficient process across order-to-cash (OTC), and your participation is important. The survey will be completed by cross-industry process owners around the world and presented as an infographic to b...
Just released: The 2013 Winshuttle Shared Services Survey Report Conducted in conjunction with the Shared Services & Outsourcing Network (SSON), the 2013 Winshuttle Shared Services Survey Report gathered and interpreted feedback from participants spanning the...
Survey: Executives View Billing As A Utility, Not A Strategic Function Survey Points to Missed Opportunities for Cost Savings, Customer Connections
The Department of State provides over US$1bn of shared services in 28 different cost centers to the employees and family members of the 280 government organizations that work at our embassies, consulates and diplomatic posts abroad. Only two of the cost centers are mand...
Each year we run an extensive survey in which we poll our global members on how they are positioning themselves to deliver sustainable shared services. Last year we focused on 5 global trends impacting SSOs and asked you how you were leveraging them (or not). Read...
Nearly 75% of those recently asked said they expect the impact of the "mobility" revolution to equal, or surpass, that of the Internet, back in the day. Are you ready? Please tell us to what extent your organization is preparing to engage your customers online, and...
Join us for the HR Shared Services Institute's 2013 annual HR Shared Services (HRSS) Survey results, presented by Jim Scully – the survey's author and president of the Institute, and a leading shared services consultant. This webinar will highlight the more popular te...
Want to find out which direction Talent Management is taking? And where most companies are investing their resources? Download the report 2013 Talent Management Survey highlights – ScottMadden. [inlinead]
751 results
of 51