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Outlook as an Incidentt Management Tool How to Use Simple Tools like Excel and Outlook to Drive Efficiency Across Shared Services
We receive numerous requests from members for help in designing, managing, measuring, and benchmarking their shared services. Many of these requests relate to business process outsourcing, where the integration of a third party can cause concerns regarding processes m...
A recent article on simple working tools by Anil Prem DSouza drew an enthusiastic response from our readers and requests for more information. We asked Anil whether he'd share what he has learned, and he graciously agreed to host a webinar for our members. Details bel...
We are all about social at the moment. The SMAC [social media, analytics, and cloud] acronym is all over the web and is being fueled by the more innovative of the providers. At SSON, we're determined to ride the crest of this wave.
Data Analytics Tools offer opportunity to "unlock trapped cash" How do you unlock your SSO’s ‘hidden treasure’ and make the new approach stick? Companies are waking up to the need to restructure when it comes to controlling cash flow, making savings and providing...
Now that the haze of summer is over (Labor Day, this week, marked its official end), kids are back at school, and you are back to work, it’s time to get creative and put all that rest & relaxation to good use. It’s also a great time to come up with new technologie...
The Data Collection Tools & Templates form part of SSON's Tools & Templates series designed to help you implement frameworks based on proven best practices. 
Are you curious about how to measure the risk consequence and risk liklihood against a given plan of action? Wendy Romeu, President of Alluvionic Inc shares a template that you can download, which also offers tips on risk mitigation for each category of risk.
Download the Supply Chain Overview from ScottMadden here.
Setting up a shared services, or re-evaluating your existing framework, and needing a few pointers? Here's an outline of the Critical Success Factors you should be considering in your model - as they relate to the four key elements you are dealing with: customer, peop...
We’ve received numerous requests from members for help in designing, managing, measuring, and benchmarking their support services. Many of these requests relate to HR. That’s why we have collaborated with ScottMadden to bring you a 6-step Toolkit to launching, running...
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