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Shared Services Excellence Award Winner 2011, North America: "Excellence in Improvement and Innovation": The US Postal Service – HR Shared Services
RPA is table stakes compared to the impact of transactional ‘greenlighting' via blockchain – what this means.
Mobile transactions have grown by 92% in 2 years. Are you prepared to move your business online?
Intercompany balances, if not routinely invoiced, settled, balanced or reconciled, can create a significant area of risk. How to maintain control
There are a couple of classic mantras and slogans for contracting and deal making that really should be banned, or at least not be in the vocabulary of anyone who’s serious about doing business. The first is the old saying that you can have quality, speed and cost sa...
SSON: Joanne, can you start by providing an overview of what Unisys was looking for in terms of improved governance and SLA performance which lead you to look for a new SLA solution? 
*View Local Compliance in Global Business Series Participants: Peter Strasser, Compliance Manager, Vodafone Operations CentreVodafone operates an in-house, in-country model for local compliance.
Since the inception of shared services, we have all attempted to master the art of the transaction. Phrases such as non-core; back office; non value-add; repetitive; transactional, etc., are familiar to those of us involved in shared services activity. We’ve all spent h...
As part of the U. S. Healthcare series in association with Intelenet, SSON spoke to Susir Kumar (MD & CEO, Intelenet) and Suresh Ramani (President – North America Sales & Operations, Intelenet) about outsourcing trends for the next year, acquisition of captive c...
It’s not about avoiding risk – it’s about managing risk. Shedding some light on the newest technology that incorporates required controls by leveraging web-browser based technologies. It’s all about connecting the business. Interview with Andy Mellor, Manager, Pr...
 *View all content in HR Series SSON: Can you give us an overview of the ‘HR demographics’ of the Commonwealth as they relate to your HR Shared Services project? For example, how many employees, departments, agencies and unions do you have?
Face it. "Business happens." If your outsourcing strategy is not flexible and nuanced enough to deal with that basic fact then it’s long past time for a change in the way your outsource contracts are negotiated and managed. A common mistake outsourcing companies...
Shared services centers process thousands of transactions with billions of individual activities. But how can process owners ensure that these transactions are efficient, compliant and at the right cost?By taking an innovative look at their existing data, companies can...
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of 23