Re-thinking Outsourcing (or: Re-insourcing)

Posted: 09/17/2015

Michelle Luck has an interesting job: she manages, among other things, the Manilla based Finance & Accounting hub that Relx (formerly Reed Elsevier) set up in 2014 to "re-insource" services previously outsourced as part of a 2007 agreement. This operation provides standardized services to 5 different business units.

Michelle tells Barbara Hodge why Manilla was the right choice, what the local recruiting market is like, and how "customer intimacy" is the big win as a result of bringing services back inhouse…

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product.

To continue viewing this content please fill out the form below and become an Shared Services member.
Or if you're already a Shared Services member, sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Reasons for Joining
  • Address your challenges through knowledge sharing with peers from our global network of specialists.
  • Benchmark your business initiatives with the who's who in the field.
  • Hear from industry pioneers how to maximize ROI in today's challenging economy.
  • And best of all It's FREE!