Country-Based Services? Why Not, asks ABB's CFO for Finland
Although global services centres are all the vogue, as ABB can attest, country-based shared services still reap results. In fact, ABB runs 33 such centres. This model has worked well primarily because it is held together and managed by strong centralised leadership from an HQ-based centre. One of the most significant benefits of the model has been an adjustment in customer collaboration as a result of the increased transparency of transaction-based priding. Anders Nordstr÷m, CFO of ABB Finland...
To continue reading this story get free access