Sourcing Models/Strategy
Accelerating Up the Maturity Curve – What's Next in the Philippines?
July 05 by The Shared Services & Outsourcing Network EditorHow are SSOs driving the value-add they contribute to the enterprise in the face of the digital revolution?
Nearshore plays well to Trinidad & Tobago's strengths
June 29 by SSONIf tax breaks, rent subsidies, and a highly educated workforce aren't enough then consider this: 2-3% attrition, 5 cents per kilowatt electricity, and the second lowest transportation costs in the wor...
The “Managed Crowd” Sourcing Model – Another “Made in China” Idea That Works
June 22 by Ilan OshriHow to manage a remote supplier network successfully
Successful SSO 'Micro-Learnings' from Monsanto and PepsiCo
June 21 by SSONWhat advice would you share on consolidating SSCs or on overcoming the stigma of poor customer service?
Change leaves National Grid at a Pivot Point with regards to emerging services
June 20 by SSONWhy concentrating on emerging services and focusing on aggressive expansion is the right choice for the National Grid
Navigating the transition from low-cost labour to analytics and robotics services
June 08 by The Shared Services & Outsourcing Network EditorHow the Philippines Shared Services industry is already repositioning itself for the new digital age
CEE Market Report: The Perfect Storm of Automation + Millennials = A New Delivery Paradigm
June 05 by SSONAcross the world, digital innovations are forcing enterprises to rethink their staffing solutions, their go-to-market strategies, and their workflows. In the midst of all these changes, one...
How do you map out a complex scope of work?
May 24 by Jeanette NydenEven though you are using a template (contract) – how do you ensure you account for complex scope?
SSON Excellence Award Winners Lauded at SSOWeek Europe 2017
May 22 by SSONOnce again, the shared services community convened at the European Shared Services and Outsourcing Week in Manchester last week. As an integral part of this event, and a fixture for many many years, t...
SSON Report: Understanding and Implementing Shared Services in Africa
May 03 by SSON Industry ReportsHow businesses like Standard Chartered Bank, with 28 branches in Kenya, have already taken advantage of the Shared Services model to improve their operations across Africa
SSON Report: New Opportunities Define Malaysia’s Service Proposition
May 02 by SSON Industry ReportsAs technology and data deliver more value, the Shared Services model can do ‘more’ while the traditional BPO option is in danger of becoming redundant. A summary of Malaysia's value proposition for gl...
3 Elements for 21st Century Relationship Management
April 12 by Jeanette NydenNew joint relationship management thinking builds a more cooperative, collaborative working relationship, versus traditional agreements that shift risk, and use governance to monitor and penalize