Sourcing Models/Strategy
Malaysia: Robotics and the New World View of Shared Services
April 03 by SSON Industry ReportsNew technology innovations are boosting performance: How Malaysia's service delivery value proposition is being given a boost by process automation
Malaysia's Talent Challenge – Why it's Becoming Less Worrisome
March 30 by SSON Industry ReportsThe shared services industry across Malaysia is as strong as ever, and with the advent of robotic process engineering, it will be able to deliver more value.
Beyond Labor Arbitrage – Site Selection Factors
February 28 by SSO NetworkWhen considering a new location, opening an additional centre or perhaps setting up your first shared services centre, many factors are incorporated into the evaluation. As organisations begin to move...
Understanding the Problems Your Organization is Trying to Solve and Designing your Shared Services Model to Address Them
February 23 by The Shared Services & Outsourcing Network EditorWhy is it that we tend to embrace the extremes in coming up with solutions to complex problems and forget about all of the variations of space in between the extremes? It’s because this method require...
Site Selection – Beyond Labor Arbitrage
February 21 by SSONChoosing a new center location is no longer primarily being decided by labor costs.Drivers such as type, complexity and expanding scope of work play a vital role in how talent is assessed in any poten...
The 2017 State of the Shared Services Industry Report: Back to Basics
January 30 by The Shared Services & Outsourcing Network EditorThe past two years have been full of dramatic headlines foretelling the end of Shared Services as we know it. A new “digital” workforce, we’re told, will be running much of the show. Management w...
Evaluating Risk in Asia Pacific Shared Services Hotspots
December 19 by SSONWhat factors impact your decisions in choosing your new shared services centre's location? Or adjusting your global footprint? SSON Analytics' new interactive report provides a comparative analysis of...
The 16 Best Articles of 2016
December 19 by SSONThe most important themes covered by my favorite articles of 2016...1. Cockpit ManagementThe Future of Shared Services: an Automated DashboardFor Reliance Industries, shared services is not about labo...
Why GBS Skills are the Required Standard for Tomorrow’s Performance
November 17 by SSONI know, I know… You are being inundated with messages about technology, robotics, as-of-yet-undiscovered new locations, twists on the traditional shared services model itself, and more. And yet, you k...
SSON Global State of the Shared Services & Outsourcing Industry Report and Analysis 2016
November 16 by The Shared Services & Outsourcing Network EditorIn the global shared services & outsourcing survey we wanted to find out which levers practitioners around the world were using to drive performance.
USA: So That's That – Now, What Next?
November 09 by SSONAmerica has a new president and his name is Trump. Whether unexpected or expected, what this news means, unequivocally, is that the country is changing direction.What does it mean for you? Last week w...
ASEAN Still Drawing Key SSO Accounts – But Efficiencies Vary
October 31 by SSONWhile Asia still plays a key role in most global shared services models, current innovations in technology are rapidly opening up new opportunities for forward looking organizations. Despite this, Asi...