Sourcing Models/Strategy
Inside Insights: a Chat with Our Leaders
May 19 by The Shared Services & Outsourcing Network EditorWhat are the investment priorities of today's generation of SSO leaders? How mature are their operations? We surveyed the 500-plus attendees of this year's European Shared Services and Outsourcing Wee...
Location Trends Across the Shared Services World
May 18 by SSONWhile the shared services model is becoming increasingly "mature", there is more than skills, process and technology that drive results. Making the right location choice is key – and with toda...
Invest in Yourself: SSO Pro Career Development Program Overview - May 2016
May 03 by SSONThe SSO Pro online learning program for Shared Services professionals is celebrating 5 years of facilitating the professional development and advancement of a more holistic understanding of the core...
SSOs & Small Entities (Chapter 7): Recommendations
April 21 by Pedro MoreiraThis article is part of an on-going series by Pedro Moreira, based on his experience at Siemens’ Shared Services operation, where one of the projects he ran was a migration within the company&...
The Managed Service Provider Market Takes Off in Europe
April 19 by SSON Industry ReportsAs the Managed Service Provider (MSP) market shows signs of maturity in the United States, a recent Everest Group report says the next wave of growth will be driven by the European market. Although...
SSON's Annual State of the Shared Services Industry Report – Europe
April 08 by The Shared Services & Outsourcing Network EditorHow Are European shared services taking advantage of five influential "service" drivers? With much of the discussion around shared services evolution hinging on new opportunities that have only pr...
Malaysia's Plan to Flex its Scale
March 14 by The Shared Services & Outsourcing Network EditorHow "Latent" Talent and Technology provide scaling opportunities To meet the global appetite for additional shared services and BPO capability, Malaysia is taking a two-pronged approach that inclu...
Talent and Technology Take Off – How Malaysia Plans to Flex its Scale
March 08 by SSON EditorTo meet the global appetite for additional shared services and BPO capability, Malaysia is taking a two-pronged approach that includes developing and tapping the nearly 20% of its workforce consider...
China's Shared Services Market Report 2015
March 01 by The Shared Services & Outsourcing Network EditorChina’s services industry: accounts for 47% GDP has reached a value of USD $85 billion, up from USD 33.64 billion in 2012 and has 20 designated cities as outsourcing centres...
SSON's Annual State of the Shared Services Industry Report - North America
February 29 by Shared Services & Outsourcing NetworkSSON's annual global members' survey was released last month. It analyzes 5 trends that are delivering additional performance beyond just cost-cutting.Here, we take a deep dive into the North American...
Impact Sourcing in India: A New Opportunity for Growth in a Crowded Market
February 24 by SSON EditorIndia is a perfect example of how strong growth in shared services and BPO work is creating unsustainable pressure on Tier 1 cities. The current challenges around attrition, quality of staff, and s...
Evolution of Shared Services Centres Across the UK & Ireland [2000-2015]
February 22 by SSON EditorExplore the shared services landscape across the UK & Ireland in this visual analytics workbook from SSON’s global analytics centre, Dart Institute. [Click below to access now] The...