Compass Group: Piloting and Faster Response Wins Customers

SSON News and Analysis
Posted: 07/09/2012

The Compass Group (USA) launched its HR shared services five years ago. The transition, says Kevin Thorpe, Senior HR Consultant, was easier than anticipated – mainly because of piloting the operation a month before the official launch. Customers were easily won over as queries were resolved much sooner than before, when the "designated"

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SSON News and Analysis
Posted: 07/09/2012

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