Workforce Optimization: improve productivity, reduce costs, and meet service goals

This FREE webinar was recorded on:
Wednesday, July 31, 2013
11:00 AM - 12:00 PM EDT
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Workforce Optimization: improve productivity, reduce costs, and meet service goals

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Whether you’re a shared services organization or a BPO, your greatest assets are your people. Improving the productivity, utilization, and effectiveness of your people can drive down costs, speed delivery and SLA achievement, increase capacity, and improve customer/stakeholder service. But this is no easy task.

For more information on optimizing your workforce, as well as the benefits it can bring, make sure you download our Workforce Optimization whitepaper.


This webinar is for anyone who is responsible for getting the most out of their teams. If you want to learn how to improve efficiency and productivity, this is for you. We will share our Top 5 Opportunities for Increasing Capacity and Productivity. Register now to find out how to:

· Validate process adherence by employees

· Align resources and skills to work types and customer demand for faster turnaround

· Capture performance data in a standardized framework for better decision making

· Empower employees to improve their own performance and contribution.

· Track work items through processing and identify those at risk of missing service goals


Through customer case examples, we will illustrate how Workforce Optimization enables these capabilities, and how it can help you improve your team's productivity by 10-30%, speed turnaround times by upwards of 60%, reduce overtime saving by 100s of thousands of dollars, and increase employee engagement and customer satisfaction. Register now for the webinar.

* Do you have a busy schedule?
Make sure you can attend by saving this webinar to your Outlook calendar

This webinar takes place at 11:00 AM EDT (New York) / 16:00 BST (London) / 17:00 CEST (Paris).

***This webinar is being organized within the EST (Eastern Standard Time) zone therefore the initial iCal will be represented as EST. Once you save the iCal to your calendar the time will change according to the region in which you reside. ***

For additional time zones, please use the time converter at http://www.timeanddate.com/worldclock/converter.html.

If you miss the release time, don't worry - this webinar will also be made available on demand.

Host:

Craig Seebach
Vice President, Back-office WFO
Verint® Systems Inc.

 

Craig works with Verint’s back-office clients worldwide on workforce and process optimization projects, bringing his diverse background in public accounting, financial management, financial planning and analysis and treasury management in the financial services industry.  In addition, Craig has extensive experience in insurance, pharmacy benefit management, retailing and outsourcing industries, helping organizations identify opportunities to leverage their back office staff to increase throughput, quality, and processing speed.  Craig has conducted diagnostics, process redesign, and activity-based costing initiatives across operations areas, including items processing, exception item processing, claims and dispute resolution, as well as cash management operations.