Standardization
Promoting Global Standardization – and Grabbing a Few Tools Along the Way
March 06 by Craig SimpkinsInterview by Barbara Hodge Craig Simpkins, Director - Global Process and Finance Service & Delivery at Johnson Controls, is a change agent to the nth degree, with 20 plus years experience...
G6 North America 2013: Manoj Punja on technology's impact on standardization
April 01 by The Shared Services & Outsourcing Network EditorLee Coulter interviews Wipro's Manoj Punja at Shared Services and Outsourcing Week [2013], North America about the impact of technology on standardization.
BPO Trend: Standardization at the Back End, Differentiation at the Front
February 18 by SSONBPO Giant Wipro's head of outsourcing on what's driving his growth strategy Wipro BPO, one of the leading global BPO providers, has a new man at the helm of its operations: Manoj Punja. Six months...
What Do You Need to Know About Outcome-based Delivery?
July 03 by The Shared Services & Outsourcing Network EditorIn today’s economy, outsourcing providers are under pressure to demonstrate value. Labor arbitrage is a given - today, clients want deeper cost savings from end-to-end solutions and automating...
Enabled Business Process Outsourcing
July 03 by The Shared Services & Outsourcing Network EditorThe Business Process Outsourcing industry can no longer rely solely on low-cost labor arbitrage as a competitive strategy. To meet future demands, the BPO industry must automate complex business...
