Amazon
Location Selection: Amazon’s Costly Mistake
February 25 by Barbara HodgeAmazon is in the headlines. What can SSO leaders learn from the "big smile's" mistakes?
What Rejected Cities Can Learn from Amazon's Feedback
May 10 by Shared Services & Outsourcing NetworkWhat can cities to do attract more investment? And what should you be looking for as you search for your next location? It's not always 'size' that delivers
We Like to Test Things Here – Bring Your Measuring Tape to Work Every Day
March 07 by Matt WilldenHow do you leverage data for the decisions taken in HR Services the 'Amazon way'?
“Averages Are Lazy” – Experimenting with Analysis & Visualization in Measuring Shared Services Customer Experience
October 16 by Matt WilldenHow to measure customer experience the Amazon way – and that means, as you'd expect, applying strict data analysis
Applying Learnings in Customer Experience to Employee Experience at Amazon
July 31 by Matt WilldenIn early 2015 I was asked to begin building a new team in Amazon’s HR Shared Services department focused on measuring and developing the way employees experience our services. I admit that the initial...
10 Tips on how to Leverage Shared Services
January 31 by The Shared Services & Outsourcing Network EditorFor clients considering alternative destinations for outsourcing, or for erecting a captive centre, ten lessons emerge from London School of Economics' Outsourcing Unit case studies. The companies a...