Anupam Diwan
Tools & Templates: a Balanced Scorecard for HR Services
January 01 by Anupam DiwanThe balanced scorecard for HR is a four-legged stool: Customers, Finance, Business Processes and Learning & Growth. These aspects are closely intertwined.
A Little Homework Prevents a Lot of Heartburn
July 30 by Anupam Diwan"A requirements traceability matrix sounds hairy, but it’s a useful tool that monitors the connective tissue holding together requirements and your intent." Before running headlong i...
Why Dashboards Are Like Watermelons...
June 17 by Anupam DiwanWhen you look at a watermelon, all you see is green. If you didn’t know any better, or never had eaten one, you would never know that inside that green outer rind is a bright red interior. T...
Learn How to Manage Projects Before Projects Manage You
April 03 by Anupam DiwanAnupam Diwan continues her monthly column with a focus on Project Management. To read her popular "HR Analytics" series, please see here. Many, if not most of us are "Pros" at managing various...
Applying Case Study Methodology to Your Shared Services Problems
February 28 by Anupam DiwanTaking The Best (and Worst) From Others Via Case Studies Editor's note: Not many of today's SSO leaders will have taken a degree in statistics, so Anupam Diwan may stand apart. But it does not...
A Smorgasbord of Dashboards
December 10 by Anupam DiwanHave you ever wondered why food tastes particularly sumptuous in your favorite restaurant? A gastronomist would argue that it’s the presentation. That’s not so different from the way a b...
Creating an Open (and Shut) Business Case
October 15 by Anupam DiwanNPV? ROI? ASAP! Those 10 letters summarize the most important aspects of creating and executing a business case in today’s bottom-line environment: Net Present Value? Return on Investment? A...
The Ultimate HR Challenge: How to Evaluate In- vs Outsourcing and Implement a New Model – in Just 3 Months
July 07 by Anupam DiwanThe challenge The day I joined this company, I was given two deadlines. One was to present the metrics on cost benefit analysis of insourcing versus outsourcing HR Shared Services; and second was...