ANZ
BPO in the 2020s: How Leaders Will be Positioned
November 15 by SSON Industry ReportsLower cost resources are not enough to sustain the decades-old BPO market. Providers need to adjust and adjust fast. Or is it already too late?
Robotic Process Automation: Tool and Partner Selection
November 09 by Shared Services & Outsourcing NetworkWhile the first enterprise level implementations occurred roughly five years ago, it’s taken the corporate world a while to test and trust robotic automation. Find out which solutions corporations are...
APAC & ANZ RPA Report: Tactical Problem-solving Gives Way to Strategic Transformation
November 06 by SSON Industry ReportsWhy now is the time to leverage RPA’s proven capability into an enterprise-wide digitalisation solution across APAC and ANZ
ANZ Shared Services: Appetite for Performance Enhancing Solutions
October 25 by Barbara HodgeThe commitment among Australian and New Zealand based Shared Services to new automation solutions is unequivocal: six out of 10 are in favour!
How SSCs Drive More Value as a Data Analytics and Business Insight Hub
October 19 by Barbara HodgeAs SSCs optimize transactions processing, a new value-add is fast becoming significant: data analytics and business insight
State of the Shared Services and Outsourcing Industry ANZ – Market Report
October 18 by SSON Industry ReportsThere has never been a more exciting time to work in Shared Services, to lead Shared Services’ evolution, or to take a seat at the executive table – at least for those who understand how to grasp the...
How to find the "Happy Path" for intelligent automation
September 06 by Viji Vargheseintelligent automation
The New 'Science Fiction' World of Shared Services
March 30 by SSO NetworkAt the 21st annual Shared Services and Outsourcing Week North America, the world's largest conference for shared services and outsourcing practitioners, we uncovered some of the mega-trends impacting...
Today’s Key to Business Excellence – ‘Bot-enabled Solutions
October 13 by SSONFounded in 1835 and headquartered in Australia, ANZ is one of the four largest Australian banks, ranked in the top 25 banks globally by market capitalisation, employs ~49,000 staff and operates i...
ANZ Explains its RPA Success
October 06 by Everest Group – InterviewANZ started on a Robotic Process Automation (RPA) journey in early 2015. Beginning the deployment in its Bengaluru global in-house center, it quickly ramped up across all four of its Global Hubs in As...
Customer Service and Outsourcing – Bridging the Gap
May 06 by SSONInterview by Alex Holderness, SSON We’re starting to see some real changes in the Shared Services industry. Whilst the earlier focus on delivery cost remains important, the all-in cost t...