arbitrage
BPO Providers: from Arbitrage to Innovation
February 26 by SSONRobotics are on my mind at the moment, as I am researching their impact on business services. In the past, a lot of the conversation around improvement was about automation – remember the days...
The Best Practices from BP
January 24 by The Shared Services & Outsourcing Network EditorAs SSON's 2014 Awards season beckons (just in time to outshine the Oscars) we'd like to encourage all of you, no matter where in the world, to apply for one of our 5 categories: Customer Service, Cu...