Astrid Hartman
From Decentralisation to Centralised GBS: Lufthansa, Two Years into the Journey
August 09 by The Shared Services & Outsourcing Network EditorInterview with Astrid Hartman, SVP GBS – Lufthansa How to move from an organization that has long been used to decentralised decision-making to one of shared services is a huge challenge. It...
Lufthansa Leads the Way with Global Support Services
September 01 by Astrid HartmanRegional centers to drive standardization and cost savings across four functions "The multi-tower approach was core to the project design and setup. It was important to us that we made a cl...
