Australia
State of the Shared Services and Outsourcing Industry ANZ – Market Report
October 18 by SSON Industry ReportsThere has never been a more exciting time to work in Shared Services, to lead Shared Services’ evolution, or to take a seat at the executive table – at least for those who understand how to grasp the...
SSON Report: Can You Still Afford to Ignore Robotics? Why the Digital Workforce Is Australia's New Reality
May 02 by SSON Industry ReportsSSCs all over the world are setting up pilot schemes to test new automated, robotic processing that is shifting services away from reliance on FTEs
20 Years: Trends, Tools and Technologies that Have Shaped the Australasian Shared Services Landscape
February 23 by SSONA timeline of Shared Services evolution since 1997 – with key milestones (remember when transactional savings were enough?) alongside insights from some of Australia and New Zealand's leading SSOs.Rea...
Shared Services Down Under: Queensland Poised to be Australia and New Zealand’s Analytics Hub
September 27 by SSONAustralia and New Zealand have a relatively long history in shared services, so it is surprising to find that according to Dart Institute’s recent ANZ shared services visual data report, more than hal...
SSON's Annual State of the Shared Services Industry Report – Australasia
April 05 by The Shared Services & Outsourcing Network EditorHow Are Australasian shared services taking advantage of five influential "service" drivers? With much of the discussion around shared services evolution hinging on new opportunities that have onl...
SSON's Australasian Survey Report 2015
May 22 by The Shared Services & Outsourcing Network Editor2015 Annual State of the Shared Services Industry Report: Australasian Results How well are SSOs preparing for the five mega trends that are disrupting service delivery around the globe?...
2015 State of the Shared Services Industry Report: Australasia
April 30 by The Shared Services & Outsourcing Network EditorHow are shared services organisations across Australia and New Zealand preparing for the 5 MEGA TRENDS that are disrupting traditional services delivery today? SSON has canvassed its members and s...
Why Australian SMEs Lead the World in Leveraging Shared Services to Support Business Priorities
April 15 by The Shared Services & Outsourcing Network EditorDriven by high labour costs and increased competition, Australian small to medium sized enterprises have heightened their focus on cost reduction and improved agility. Shared services has emerged as...
Going offshore? Consider this first.
April 01 by Sharon MelamedAs the march of globalisation continues, more and more companies are looking to "go offshore", to take advantage of global talent pools, best practice and lower costs. The question for many is not "...
Case Study: How to Cut the Cost of Finance
August 25 by SSON Editor[Editor's note: We erroneously referred to Monash having halved the cost of finance in early promotions of this article. It was in fact reduced by 25%. This was an editorial oversight on our part, n...
Customer Service and Outsourcing – Bridging the Gap
May 06 by SSONInterview by Alex Holderness, SSON We’re starting to see some real changes in the Shared Services industry. Whilst the earlier focus on delivery cost remains important, the all-in cost t...
Despite Some Set-backs, Public Sector Shared Services Remain in Vogue
April 30 by SSON EditorThe public sector has long been a prime market for Shared Services, and we’ve seen institutions in Canada, the UK and Australia leading the way, with the US also showing signs (albeit less coh...