BCP
An SSO’s COVID-19 Survival Journey
January 25 by Robert TurckWith YOY industry sales volumes down 75%, how does an SSO pivot to ensure it delivers at lower cost – and yet be ready to scale (still at lower cost) when business picks up?
Rain check: Navigating monsoons amid a pandemic
August 05 by Manoj KalraGiven the potential impact, many Indian organizations categorize monsoons as a high-risk factor in their BCP
Designed for Disruption: Business Continuity Planning in the post-COVID World
July 14 by Manoj KalraAs face-to-face operations have ceased to exist, organizations have had to rethink how to accomplish critical business processes remotely: 5 tips
SSON Report: Centers of Expertise Driving Automation
June 01 by SSON Industry ReportsImproving business resiliency through COE-driven automation
Building A Robust Business Resiliency Strategy with Automation
May 18 by SSONHow top global enterprises are managing the impact of COVID-19 on their critical business operations
UPDATE: COVID-19 Impact on Global Service Delivery Models – "Reality Bites"
May 14 by SSON Industry ReportsBusiness resilience is key objective for global Shared Services and GBS Organizations
WFM Tips from BBC Dragons and Brand Experts
May 06 by SSON EditorialWorking suddenly remote has proved challenging – from not having the right space, to navigating family distractions, infrastructure and communication – the past 6 weeks have been difficult. Tips from...
COVID-19: Tip of the Iceberg for Tectonic Shifts in Shared Services Delivery?
April 12 by SSON Industry ReportsNever before have your processes and your contingency plans been tested to the extremes they are being tested today. Your #1 leadership challenge: to survive and protect!
The GBS Model: Under Pressure – or an Opportunity to Really Prove Its Worth?
April 08 by Phil SearleGlobal service delivery models will need to rethink their operating models, says Chazey's Phil Searle. But leading GBS were already on the way before COVID-19 forced the issue
So: How is that 'New Office' Working For You?
March 19 by Barbara HodgeIt's been challenging, but it seems – according to our BCP and COVID-19 survey – that Shared Services are generally on track. So, what's the secret?
COVID-19: Driving Tectonic Shifts in Global Services Delivery Model
March 13 by SSONAll the insights we've gathered to date from the good and the great...
Coronavirus: 5 Reasons to Reassess your SSC & Sourcing Model
March 09 by Ankur BansalTesting the robustness of your global delivery models and make amendments, where necessary