benchmarking
GBS Pointers from the SSON Advisory Board
August 02 by SSON EditorWhile shared services as a concept has existed for over 30 years, Global Business Services (GBS), the best-in-class model for shared services, has just recently exploded on the scene.
Intelligent Automation Benchmarking Report
September 17 by SSON Industry ReportsSurvey highlights 3 critical measures of automation success; plus benchmarks on spend, automation run time, number of processes automated; and more
SSON Analytics Releases Most Admired SSO Benchmarks
September 12 by Syazana LimGet the list of most admired SSOs and dig into their performance benchmarks
Metrics That Matter (and the Bathroom Exit Thermometer!)
April 03 by SSONWhat determines a valuable metric? Tips from a user group
SSON Analytics Releases New Global Benchmarking Study: Top 20 Most Admired SSOs
November 07 by SSON20 of the top global SSOs share key performance metrics
How do you compare Shared Services salaries across global locations?
December 14 by Editorial Team Shared Services & Outsourcing NetworkA comparison of salary cost, talent availability, market saturation, skill sets, maturity, and recruitment growth trajectories: How to optimize your global staffing footprint
Is Benchmarking Counter Productive?
October 27 by SSONHow do you know if your performance is ‘where it should be’? And anyway, where should it be? Are you, perhaps, bumping along sub-par? And: what’s a valid benchmark?Answering questions like these is no...
Benchmarking Analysis of West Coast U.S. SSCs
July 12 by SSON AnalyticsThis infographic from SSON Analytics presents findings from a live audience polling conducted during North American SSO Week in March 2017.[inlinead]For more shared services data tools, visi...
SSON Analytics Launches Benchmarking Study With Top 20 Most Admired Shared Services Organisations Globally
December 19 by Press Release SSONSingapore, 19 December 2016 – today, SSON Analytics, the global data analytics centre of the Shared Services & Outsourcing Network (SSON) has announced the launch of a new benchmarking study with...
Where is Your Next Shared Services Center?
October 12 by The Shared Services & Outsourcing Network EditorSSON’s data analytics center, Dart Institute, recently expanded its offerings via the newly launched City Cube, an interactive data tool that compares cities around the world across a variety of metri...
How Can Cebu’s SSCs and BPOs Remain Competitive in the Global Marketplace?
March 20 by Richard PainCebu has been ranked a premium destination for shared services and business process outsourcing, emerging #8 on the Top 100 Outsourcing Destinations for 2014 list by Tholons. In fact, several of the...
Shared Services and Outsourcing Open House
September 23 by SSONYear after year, our members around the world tell us they need more answers – and that they'd like to keep the networking and learning opportunities going in between some of our flagship even...