BPM
Weighing Up The Pros & Cons Of Process Mining
January 24 by Beth BrownFor many organizations, process mining can be an invaluable strategy to streamline business processes. Although it can help understand day-to-day activities and identify inefficiencies, organizations...
From Silos to Synergy: Achieving Seamless End-to-End Processes in Your Organization
September 28 by Evan BeebeCreating end-to-end processes has become a necessity for shared services looking to bridge their organizational silos. This report explores how workflow automation, business process management, and gl...
The Business Process Management (BPM) Checklist
May 31 by Evan BeebeThe need for governance in BPM is crucial for its existence and effective functioning. A robust governance framework is essential to ensure that the processes are not just theoretical concepts on pape...
The Ultimate Guide to Business Process Management
February 27 by Evan BeebeBusiness process management (BPM) is the discipline of discovering, modeling, analyzing, measuring, improving, optimizing, and automating business processes. In 2023, it has become imperative for GBS...
BPO = Business Process Outcomes [not Business Process Outsourcing]
August 17 by SSO NetworkWhat is going really well, post-pandemic, and where do the opportunities lie?
SSON's Intelligent Automation Report: Driving Business Resiliency & Digital Excellence in Shared Services
December 07 by Lee CoulterIn the second SSON IA report of 2021, read on to learn more about the big ideas, recent history, case studies, company and customer perspectives and a bit about the future in the transformative power...
5 Ways Your Business Process Management System Could Be Failing Your Back Office
July 26 by SSON EditorialBack-office operations have been using task and process automation tools like Business Process Management (BPM) systems for decades, yet they still struggle to serve the customer at the right cost. T...
AP Automation Case Studies: Technicolor and SSP - The Food Travel Experts
March 23 by SSON EditorialAdvanced AP solutions are streamlining not just invoice processing but also document management, enterprise's #1 hurdle
Unlocking More Value From Shared Services
June 13 by SSON Industry ReportsThis white paper provides insights to organisations operating a shared service centre (SSC) or any department that wants to improve business process through automation. The paper is written for the bu...
Episode 4: What prevents IA success? Digital data & digital IQ.
March 13 by Deborah KopsDeborah Kops challenges Jon Theuerkauf on why and how data limits IA – and why no-one's doing much about it
The SSON Daily News: November 28, 2014
November 21 by SSONNovember 28, 2014 How Coca-Cola built a sugary empire, by outsourcing as much as possible The soft drink company proved incredibly adept at getting other businesses and local governments t...
SME: Edelweiss's SSO Saves Resources & Brings Customer Portal Services Back Inhouse
October 17 by SSONDr. Michael Reber, Business Process Manager at Edelweiss Air, combines a background in Physics and Computing with a passion for service. It has led him to a highly unusual and some would say fairly...