The Top 10 Problems with Outsourcing Implementation (and how to overcome them)

Shawn McCray
Posted: 07/09/2016

Despite blue-chip service providers and innovative, risk-sharing contracts — if you underestimate the importance of Change Management and Governance in outsourcing, success will elude you.

In multiple interviews with outsourcing providers and buyers of outsourced services (clients), we learned that poor Change Management and Governance are the most systemic — and far reaching — of all the mistakes that can occur. Experience shows us that managers and project leaders tend to excel at domain knowledge, vendor and portfolio management, rather than Change Management itself.

Shawn McCray
Posted: 07/09/2016