BPO
6 Key Considerations For BPO Contract Re-Negotiation
February 13 by Bob CecilOutsourcing some, or all, of your business processes is a big step but what happens when the contract is due to expire? Maybe your provider has already approached you with a proposal for renewal, but...
How Your Organization Can Give Back This Christmas Through Outsourcing
December 15 by Beth BrownThis festive season, organizations could give back to global communities by implementing ethical outsourcing. This form of business process outsourcing provides employment opportunities for disadvanta...
Top Tips for Managing Tax Risks & Compliance as a GBS Professional
November 22 by Beth BrownIn his webinar, “Globalization Without the Risk: How Outsourcing Can Help You Overcome Tax And Compliance Risk In Your GBS”, Henrique explained State Nexus, how to handle global tax compliances and th...
SSOW Day Two & Three Summary
March 24 by SSON EditorThe final days of SSOW looked to build off some of the key takeaways that were discussed during the Women’s Conference and opening day sessions. Click to see what was discussed at some key sessions.
How Do Sourcing Objectives and Criteria Determine the Sourcing Approach ?
December 19 by SSON EditorThe new Outsourcing Report by SSON Research & Analytics presents a number of opportunities for the Future GBS Model
Why 6 out of 10 GBS Operations are Actively Outsourcing
December 01 by SSO NetworkBusiness process outsourcing - or BPO - is a key topic for GBS, and unfortunately, it's one that risks being neglected from the limelight.
BPO = Business Process Outcomes [not Business Process Outsourcing]
August 17 by SSO NetworkWhat is going really well, post-pandemic, and where do the opportunities lie?
The Top 10 Problems with Outsourcing Implementation
June 28 by Shawn McCrayDespite blue-chip service providers and innovative, risk-sharing contracts — if you underestimate the importance of Change Management and Governance in outsourcing, success will elude you.
Charging Methodologies of Shared Services and Business Process Outsourcing Providers
January 10 by Shared Services & Outsourcing NetworkBPO providers operate on the third-party market and as necessity they have to be more advanced in things such as service quality and transparency.
What Will Save BPOs?
November 30 by SSON Industry ReportsData automation as the ultimate battleground in service differentiation
10 lessons learned from the transformation of organisational support services
November 11 by Howard SpodeHoward spills the secrets on how to help readers who work with transformation project managers to be clear on what they should, and shouldn’t, be expecting.
Managing Customer Experience: Why Listening Beats Hearing
July 10 by Ramesh SubramanianThe Customer is still King when it comes to Service Providers