business process management
From Silos to Synergy: Achieving Seamless End-to-End Processes in Your Organization
September 28 by Evan BeebeCreating end-to-end processes has become a necessity for shared services looking to bridge their organizational silos. This report explores how workflow automation, business process management, and gl...
Guide to Driving Continuous Improvement With BPM and Process Tools
August 31 by Evan BeebeIf GBS intends to drive organizational efficiency, it needs to begin by constructing a BPM initiative and bringing in solutions that give organizations process visibility they have yet to discover.
Global Business Services: Transformation Driver & Digital Enabler
May 03 by Shared Services & Outsourcing NetworkThe GBS report identifies why different organizations have chosen a Global Business Services strategy, how it’s structured, the advantages it yields, and how its supporting transformation
SME: Edelweiss's SSO Saves Resources & Brings Customer Portal Services Back Inhouse
October 17 by SSONDr. Michael Reber, Business Process Manager at Edelweiss Air, combines a background in Physics and Computing with a passion for service. It has led him to a highly unusual and some would say fairly...
How Digital Savvy Equates to BPS Centres Driving Growth: TCS to Lead Panel at Dublin Shared Services Meeting
January 28 by SSONJanuary 27, 2014 · London & Dublin Tata Consultancy Services (TCS) recently confirmed they will lead a panel session on the new mandates and propositions for Business Process Services (BPS)...
Intelligent Classification to Optimize Your Business Processes
July 03 by The Shared Services & Outsourcing Network EditorPeople communicate most naturally by exchanging "unstructured" information – talking, body signals, or written memos. In a professional environment, business applications and databases are thr...