Business Process Outsourcing
How Egypt Became a Global Business Process Outsourcing Hub
May 08 by SSON EditorIn recent years Egypt has become a rapidly growing economy and labor market with a growing focus on the IT services and outsourcing industries. In this article find what makes Egypt such a competitive...
The Top 10 Problems with Outsourcing Implementation
June 28 by Shawn McCrayDespite blue-chip service providers and innovative, risk-sharing contracts — if you underestimate the importance of Change Management and Governance in outsourcing, success will elude you.
Global Business Services: Transformation Driver & Digital Enabler
May 03 by Shared Services & Outsourcing NetworkThe GBS report identifies why different organizations have chosen a Global Business Services strategy, how it’s structured, the advantages it yields, and how its supporting transformation
The SSON Daily News: November 3rd, 2015
November 03 by SSONNovember 3rd, 2015 Equifax to hire 400 people in Costa Rica for expansion in new business areas Equifax Inc., a multinational company in the financial services sector, the Costa Rican Investme...
BPO Trend: Standardization at the Back End, Differentiation at the Front
February 18 by SSONBPO Giant Wipro's head of outsourcing on what's driving his growth strategy Wipro BPO, one of the leading global BPO providers, has a new man at the helm of its operations: Manoj Punja. Six months...
What Do You Need to Know About Outcome-based Delivery?
July 03 by The Shared Services & Outsourcing Network EditorIn today’s economy, outsourcing providers are under pressure to demonstrate value. Labor arbitrage is a given - today, clients want deeper cost savings from end-to-end solutions and automating...
Enabled Business Process Outsourcing
July 03 by The Shared Services & Outsourcing Network EditorThe Business Process Outsourcing industry can no longer rely solely on low-cost labor arbitrage as a competitive strategy. To meet future demands, the BPO industry must automate complex business...
Basiertes Outsourcing von Geschäftsprozessen
July 03 by The Shared Services & Outsourcing Network EditorBeim Outsourcing von Geschåftsprozessen geht es nicht mehr nur um die Ausnutzung von Lohnniveauunterschieden um Kosten zu sparen. Um zukýnftigen Anforderungen gewachsen zu sein, mýssen komplexe...
Kenya: a Fresh Start to Global BPO
April 27 by SSONWhile Africa is often mentioned as the next wave for outsourcing providers, most markets have been slow to develop with the exception of South Africa. In 2007 the Kenya ITC Board was launched, a...