Business Process Outsourcing & Management

In the latest "Ask the Expert" column, Dave Hughes provides some simple steps to help you establish and maintain a successful BPO partnership

View the presentation that David Mottram (Head of Financial Change Projects, Siemens Global Shared Services) gave at last years Shared Services & Outsourcing Week in Prague, on Siemens Journey from...

Research is pointing to the fact that Business Process Outsource providers have recognized the usefulness, and are using technology increase productivity.

If you attended the 16th Annual Shared Services and Outsourcing Week in Melbourne, Australia during May, you may have taken part in the survey that took place. In partnership with Datacom, this...

While merchandizing and supply chain managers are constantly working on lowering Out-of-Stock (OOS) levels and controlling inventory investments, most retailers fall short of sales forecast for...

Did you know that one of the biggest shifts in corporate thinking this millennium is happening in the shared services industry? 48.8% of Asia’s population are young (aged 30 and below) and a l...

Deborah Kops interviews KPMG's Bob Cecil at Shared Services & Outsourcing Week 2013 (North America).

"They all think their babies are beautiful..." This is a classic response when you ask a BPO man or woman why more captive shared service centres don’t sell up. In the last three years a...

Jay Desai interviews Alsbridge's Ben Trowbridge about the impact of "Cloud" at Shared Services & Outsourcing Week (North America (2013).

Phil Fersht interviews Cognizant's Head of BPO, Jose Rivera, at Shared Services and Outsourcing Week [North America] 2013, on the impact of analytics and data on shared services and outsourcing str...

Tony Filippone interviews Hubert Giraud at Shared Services and Outsourcing Week 2013 [North America] on cost versus value in outsourcing arrangements.

Building on the success of the global "G6" panels, the India 6 [I6] panel brings together six leading BPO providers to discuss the trends that will impact services delivery in...