business services
Another One Bites the Dust: Maintaining Organizational Agility in Your Business Services
March 27 by Bob CecilWhy business services leaders need to be prepared to pivot to shifting organizational models.
The Top 10 Issues with Global Business Services
April 06 by Shared Services & Outsourcing NetworkWe surveyed 10 of the most respected Global Business Services leaders to identify how they are making great strides to deliver superior performance through their operating model...
Stopping The Backward Slide: How to Fight the Gravitational Pull Towards Functional Models
March 23 by Bob CecilIf you’re not moving forward through the evolutionary business services stages, you’re losing ground to leaders in your industry.
The GBS Paradox: Single vs. Multi-Functional ‘Global’ Business Services
February 15 by Bob CecilMost research points to the multi-functional GBS model as being an attribute of higher performing business services organizations. There is a big but, however...
Open for Business: Consistent figures for 2018 US Shared Services jobs market
July 30 by SSON AnalyticsHow do nation-wide employment figures translate into the buoyancy of the Business Services Industry? What do we know about the availability of roles inside captive and outsourced delivery organisation...
Global Business Services: Transformation Driver & Digital Enabler
May 03 by Shared Services & Outsourcing NetworkThe GBS report identifies why different organizations have chosen a Global Business Services strategy, how it’s structured, the advantages it yields, and how its supporting transformation
Malaysia: Robotics and the New World View of Shared Services
April 03 by SSON Industry ReportsNew technology innovations are boosting performance: How Malaysia's service delivery value proposition is being given a boost by process automation
How Do You Get 300% Efficiency Gains?
May 18 by SSON EditorInterview with Bryce Berg, VP of Business Services at Molina Healthcare If you want proof of the impact of technology, it's here: within Accounts Payable alone, Molina Healthcare gained more than...
15 Years On: Shared Services Endures
February 15 by SSONThe more things change the more they stay the same. I was reminded of that when I got a call from my old friend, Ira Fialkow (now at Peeriosity), earlier this week. He had been clearing out...
Crumbling of Internal and External Borders Continues to Accelerate in 2013, Changing the Way Companies Need to Operate
January 29 by Press ReleaseProductivity Gap Grows as Revenue Increases, Staff and Budgets Shrink in IT, Finance, Procurement, HR and Supply Chain MIAMI & LONDON, January 29, 2013 – For 2013, the new "borderless" busin...
How to Kick Your Shared Services Implementation Into Gear
January 03 by Anil Prem DSouzaWhat can shared services learn from the discipline of military operations? Microland's Anil Prem DSouza leverages the effectiveness he learned in the Indian Navy to the Business Shared Services impl...
NASA’s SSO: Enabling Missions to Mars
August 30 by Kenneth L. NewtonWhat’s true for NASA holds true for all of you: your day-to-day work may not be in the forefront of your organization's business, but what you do allows your organization to succeed. Nowhere...