cloud
cloud
The State of Intelligent Automation Global Market Report H1 2022
June 23 by Barbara HodgeWhile automation has been actively deployed within GBS and shared services for nearly a decade, its early wins were measured mainly via common transactional metrics of cost, speed, and quality. Today,...
AP on the Cloud
February 28 by SSON EditorThis report explores the impact of AP on the Cloud solutions on existing operating models. Here, we demonstrate how post-pandemic trends create opportunities for the future of work, enabling digitaliz...
Why 'Connectivity' is Key to Success in Statutory Reporting
September 06 by Naomi SecorShared Services proves the right choice for processing and reporting
Customer Retention is the Key to Success for a Software Product Firm
March 03 by Ankur BansalIt is said that SaaS is eating the Software market - is there truth in this?
The Missing “S” in SaaS firms Go To Market Strategy
November 26 by Ankur BansalSeveral firms including giants like SAP, Microsoft are now shifting their focus towards service-based revenue.
SSON Report: Building a Business Case for Cloud Automation
October 04 by SSON Industry ReportsHow to achieve positive ROI by identifying and prioritizing processes to automate
The Coffee House Exchange: How to Make SaaS HR Implementation Work
June 17 by SSON EditorialTwo experienced HR leaders share the good, the bad and the ugly of HR transformation through SaaS
From Stone Age to Space Age: Why Contact Centers Are Choosing Cloud Over On-Premise
March 30 by The Shared Services & Outsourcing Network EditorFred Flintstone vs George Jetson 6 Reasons Call Center Execs Are Moving from On-Premised Solutions to the Cloud In this e-book you’ll learn why the industry's most forward-thinking call...
3 Strategies for Value-Adding Enterprise Content Management
January 25 by Sonal MaheshwariHave you ever thought of having a strategic management scheme for your enterprise content? The ways of business and behaviors have transformed remarkably as advancements in technologies concerning b...
TCN Announces Merger with Global Connect, Leading Cloud Communication Services Provider
December 14 by Press Release SSONWith more than 1,500 customers combined, the merger brings together two major call center technology providers to boost offering, increase market share and accelerate growth ST. GEORGE, Utah and...
Embracing a New Reality: the Rise of Intelligent Operations
August 26 by The Shared Services & Outsourcing Network EditorSince its early beginnings, global sourcing has always been seen as a cost-optimising activity, and IT primarily as a support function – with business participation relatively limited. Glob...
How Crucial are Cloud-enabled Solutions to You? And Are You Ready?
July 15 by SSONOur surveys, along with many others in the industry, have consistently pointed to cloud-enabled solutions as the future. Just this week I received an update from another research firm (HfS in collab...