Mary-Sue-Rogers

Beyond Transactional: Judgement-Intensive HR Shared Services

Mary Sue Rogers
Contributor: Mary Sue Rogers
Posted: 11/11/2016

Most professionals who have worked in the shared services or the outsourcing market will tell you that the most appropriate type of activities to move into a shared service centre (SSC) is work that is transactional in nature.

So, what, exactly, is transactional work? Transactional HR is concerned with the day-to-day mechanics of keeping an organisation running; it includes the repetitive, administrative tasks done within the function, such as employee data management or payroll. It is work that has clearly defined rules and processes.

Mary Sue Rogers
Contributor: Mary Sue Rogers
Posted: 11/11/2016