Cost
SSOW Europe Key Takeaways
June 05 by SSON EditorThe onsite experience at SSOW Europe this past month was the perfect place for the top thought leaders in shared services to share the knowledge and advice they had gathered over the past year. Now th...
Rethinking How We Measure Shared Services Productivity
July 06 by Mary Sue RogersEvery Shared Services Centre (SSC), whether in-house or part of a providers outsourcing solution, knows that monitoring, measuring and tracking of productivity is vital for success.
Shared Services Charging Policies Can Influence Customer Behaviour
June 03 by SSONInterview with Ehsan Shammasi, Head of HR SSC for Al Tayer Group Ehsan Shammasi has been at the head of the Al Tayer Group’s HR shared services since its launch, four years ago. In the early...
G6 North America 2013: Hubert Giraud on cost versus value in BPO
April 01 by The Shared Services & Outsourcing Network EditorTony Filippone interviews Hubert Giraud at Shared Services and Outsourcing Week 2013 [North America] on cost versus value in outsourcing arrangements.
SO, YOU NEED TO EXIT YOUR INCUMBENT SUPPLIER?
January 10 by Gavin Bowden-HallLong term service contracts have the potential to create problems when the time comes to bring services back in house or move them to a more competitive supplier. Most buyers and suppliers do not wa...