culture
Postcards from the Edge of GBS: Move Fast and Finish Well
November 02 by Tim PalmerIn the final article of the series, Tim Palmer explains techniques that ensure a GBS leadership team is delivering solutions on time.
3 Tips to Drive Employee Engagement in Shared Services
October 31 by Steve RudderhamKeeping employees engaged is a key priority for any GBS Leadership team. It helps drive performance metrics, innovation, collaboration, and retention in the teams. So, how should we approach this?
How to Reduce Job Hopping in Shared Services
September 26 by Chris GunningIn the third "Ask the Expert" column, Chris Gunning analyzes three reasons why job hopping might be frequent at your shared services organization.
Do You Want to Be an Employer of Choice?
May 18 by Aniisu K. VergheseIn today's highly competitive business landscape, branding has become a crucial factor for success. It not only helps organizations stand out from the competition but also drives customer loyalty and...
Putting People First in an Organization’s Culture
May 16 by SSON EditorChristy Stephenson has been with Mastercard for 7 years. In her current role as Director of Engagement and Communications for Mastercard’s shared services group, she leads a customized framework aimed...
Postcards From the Edge of GBS: Building the Culture and Talent Management
May 12 by Tim PalmerIn this second post about building and running an internal consulting team within a GBS organization, GBS Solutions Leader Tim Palmer shares advice on culture building and talent management based on p...
The New Workforce: Learning From Instant Transformation
February 28 by Sher DowningToday's workforce is adapting to manage both the return to public interaction and the virtual world we've come to know over the past two years.
How Can GBS Build and Scale RPA – While Keeping Culture Intact?
November 18 by SSO NetworkWhy having a business roadmap, or a strategy with a solid pilot project, to start off the RPA test is absolutely crucial when it comes to scaling RPA.
The Future of Work is Here & It’s Human
June 22 by Connie SteeleWhat does it take to be successful in the new world of work? SSON's newest columnist Connie Steele has years of experience in the Future of Work, and she's here to tell us it's driven by humans.
Implementing Shared Services in a World Turned Upside Down:
November 08 by Jonathan SteffenIn the second of a series of three exclusive articles, communication strategist Jonathan Steffen asks leading industry experts what they have learned from setting up Shared Services during the COVID-1...
Implementing Shared Services in a World Turned Upside Down:
November 08 by Jonathan SteffenIn the third of a series of three exclusive articles, communication strategist Jonathan Steffen asks leading industry experts what they have learned from setting up Shared Services during the COVID-19...
Digital Transformation: Demystified
March 31 by Sebastiaan LaurijsseDigital Transformation requires a different culture and ecosystem to leverage all benefits that come with this fourth revolution.