customer
Global HR Services at Petronas - Trailblazing Talent Transformation
November 01 by Nora JalaludinPETRONAS—FORTUNE Global 500 energy solutions corporation—distinguishes strategically among organizational pioneers, promoting operational excellence through innovations in talent incubation services,...
Asahi Beverages: Winner Of The Customer Centricity Impact Award 2021, Australasia SSOW
July 15 by Naomi SecorHere we share an edited version of Asahi Beverages’ winning application for the Customer Centricity Impact award in Australia.
The Consumerization of HR E-Book
March 06 by Shared Services & Outsourcing NetworkIn this comprehensive e-book, we outline the latest trends, proven implementation strategies and 3 real-world case studies pertaining to the Consumerization of HR, or, in other words, the pursuit of t...
Hurricane Irma – Up Close & Personal
September 14 by SSONGood morning from Florida, where the state is recovering from a massive hurricane, 6.5 million people are without power, but despite the “requiem” headlines, people and businesses are picking themselv...
SSON Podcast with the "Sherlock Holmes for Retailers"
September 07 by The Shared Services & Outsourcing Network EditorCelebrated Author Paco Underhill joins us to share that, when he was doing research for commercial zoning issues for cities on the roof of the SeaFirst Bank building in Seattle, he had an epiphany: He...
RPA's Conundrum: what happened to the 'customer'?
July 10 by Amarpreet BhamraRPA works but don't be blind to its challenges
The 16 Best Articles of 2016
December 19 by SSONThe most important themes covered by my favorite articles of 2016...1. Cockpit ManagementThe Future of Shared Services: an Automated DashboardFor Reliance Industries, shared services is not about labo...
SSOW North America Key Takeaway: Understand Your Customer's Business
March 16 by Shared Services & Outsourcing NetworkMaybe it’s something to do with 20 years, maybe it's Florida, or maybe it's the many old friends I've seen at Shared Services and Outsourcing Week North America, but this event feels different...
How to Keep Up with Rapidly Changing Customer Behavior in Asia
December 11 by Darwin Jayson Mariano – Contributing Editor / AsiaJust when you thought you had your customer behavior all figured out – things start to change at an even more rapid pace. That remains the case in this technologically hyperactive market, part...
5 Mega Trends Disrupting Shared Services: A focus on Europe
April 28 by The Shared Services & Outsourcing Network EditorHow are European shared services stacking up against their global peers? Find out in this report – based on SSON's membership survey 2015 [inlinead]
Building a Reputation on "Service"
March 24 by Ron KaufmanTraditional customer service is not enough anymore; retain talent by redefining "service" as "value"
SSON Announces: North American Excellence Awards Winners 2015
March 12 by SSON EditorSSON is delighted to announce the North American winners for 2015 The Shared Services & Outsourcing Network has just released the names of its North American winners, and the list showcases outsta...