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November 09 by Barbara HodgeResilienz als Treiber für ein neues Shared Services Modell
DACH SHARED SERVICES 2020: Promoting Intelligent Automation, GBS and Digitisation For Enterprise Success
October 13 by Beth HamptonDACH responses from SSON’s annual survey of SSO/GBS practitioners confirm that the digital economy is leading the charge.
BEWARE: Are You Mis-calculating Technology ROI?
November 19 by SSONIf your ROI calculations for new digital technology solutions are not getting the green light – you may be using an outdated methodology. How to take into account the intangible value of digit...
Global HR Shared Services Supports Kennametal’s Growth Aspirations
November 10 by SSONSascha Weiss, Senior Manager, HR Shared Services, EMEA speaks with Barbara Hodge, Editor, SSON [Read also: Why Germany’s Mid-market "Motor" Is Banking on Shared Services] Kennametal is o...
SME: Edelweiss's SSO Saves Resources & Brings Customer Portal Services Back Inhouse
October 17 by SSONDr. Michael Reber, Business Process Manager at Edelweiss Air, combines a background in Physics and Computing with a passion for service. It has led him to a highly unusual and some would say fairly...
Why Germany’s Mid-market "Motor" Is Banking on Shared Services
October 14 by SSONThe mid-market is waking up to service delivery models that improve the assimilation of foreign acquisitions and support international expansion The mid-market, or Mittelstand, effectively re...
D6 2011 – Ricardo Langwieder-Gorner – EXL
April 17 by The Shared Services & Outsourcing Network EditorPricing models need to change to reflect the evolution in sourcing markets. An evaluation of recent outsourcing contracts signed by German companies highlights a trend towards more sustainable rela...