Data Analytics
What Santa Claus Can Teach You About Customer Experience
December 07 by Evan BeebeWhether you love him or begrudgingly accept him, there’s one thing you can’t deny. Santa Claus has created a hall-of-fame worthy customer experience over the years.
WATCH: Making GBS the Driver for Enterprise-wide Digital Transformation
July 06 by SSON EditorFollowing a session at SSOW Europe Digital, SSON looks at Lexmark GBS's digital transformation strategy.
The Importance of Algorithms and Problem-Solving in Supporting GBS
June 29 by SSO NetworkHow to establish a layer of intelligence between your processes and your business decisions
Solving Access to Data for Financial Institutions
December 16 by Shared Services & Outsourcing NetworkFinancial services seek a competitive advantage with faster customer response delivery. However, data accessibility presents challenges to current disjointed financial services platforms. Data Fabric...
Tech Demo: NICE Demos Enlighten, its AI-driven CX Solution
February 24 by Barbara HodgeModern customer experience solutions leverage real time data to monitor and feedback critical metrics. Never lose a customer again!
How Data Analytics Can Drive A Better Talent Retention Strategy
March 04 by Shared Services & Outsourcing NetworkThe true game changer, as we are discovering, promises to be “data”
How Process Mining Drives Efficient, Effective and Compliant Transactions
October 01 by Shared Services & Outsourcing NetworkWhere and how to start with Process Mining to drive optimization and analytics in your favor
Accelerating Finance and Accounting Operations with Intelligent RPA
September 12 by SSON AnalyticsOption 3 has been working closely with the client – one of the largest automobile manufacturers in the world – on automating their Finance and Accounting processes. Invoice processing for...
How to succeed with Intelligent Automation: what our surveys tell us
August 30 by SSON AnalyticsIt's a question that is sowing a lot of confusion these days. Firstly, there is simple terminology. Weren’t we all just talking about "RPA" –Robotic Process Engineering? And now that we ha...
Open for Business: Consistent figures for 2018 US Shared Services jobs market
July 30 by SSON AnalyticsHow do nation-wide employment figures translate into the buoyancy of the Business Services Industry? What do we know about the availability of roles inside captive and outsourced delivery organisation...
Are your staff constantly pushing for increases? How does your team's cost stack up regionally?
July 18 by SSON AnalyticsHere is a problem you will be all too familiar with: trying to control wage inflation in what is, ostensibly, a low-cost location, while still remaining competitive enough to retain talent (and, of co...
What are the most important skills for tomorrow's Finance function?
November 16 by Shared Services & Outsourcing NetworkWhat's the skill Finance needs – and what's the biggest talent challenge?