digital workforce
How Is Citizen Development Changing the Automation Game?
September 09 by Naomi SecorCitizen Development is one of the hottest buzzwords. So, what does it mean and why is it getting so much traction? Simply put: power to our people. It holds the promise of enabling your users and SMEs...
A New Operational Model Based on Augmenting the Human with the Digital Workforce
September 23 by Barbara HodgeThe new world emerging is based on the attention span and impact of Twitter, applied with the force and threat of a bulldozer
A New Shared Services Model for the Philippines – based on the Digital Workforce
July 13 by Shared Services & Outsourcing NetworkOne of the Philippines’ key attractions has been its low-cost resources and a culturally aligned work ethic, which meshes so well with North America in particular. Read more!
Rewiring the Robots Within Your Organization
June 21 by SSON Industry ReportsAlthough not immediately apparent, most organizations already employ an army of robots. Their job is to smooth over the cracks between the organization’s “heritage” systems and the needs of...
The Digital Workforce and the “New-style” Enterprise
March 30 by The Shared Services & Outsourcing Network EditorOne of the most significant trends is the rise of robotics across all elements of the enterprise, transforming the way business is done. The implications are beyond what many of us can comprehend toda...
The New 'Science Fiction' World of Shared Services
March 30 by SSO NetworkAt the 21st annual Shared Services and Outsourcing Week North America, the world's largest conference for shared services and outsourcing practitioners, we uncovered some of the mega-trends impacting...
Why Robotics is Still a Key Performance Driver – But Today the Focus is on Service Delivery
March 28 by SSON Industry ReportsHow shared services organizations are adopting robotic process automation to drive performance
The Rise Of The Digital Workforce: Separating Fact From Fiction
February 08 by SSONThe role of Shared Services Centers has evolved over the past 20 years from centralizing business support functions to unlock key cost efficiencies, into a transformation approach driven to implement...