effectiveness
Playing Off Your Strengths: Internal Best Practices Close Gaps on Laggards
October 05 by Tim SheridanBreaking the Mold in Conventional ThinkingPerformance improvement is one of the key items on shared services leaders’ agendas and, as such, deeply embedded in their job descriptions. Most service leve...
Central and Eastern Europe: Five Mega-trends Impacting Service Delivery
August 21 by SSON Industry ReportsThe new focus on higher value-add service delivery and increasingly collaborative relationships with clients bode well for shared services careers and the "industry" at large....
5 Ways to be a More Effective Project Manager
July 28 by Russell HarleyAs Shared Services expands its scope to more functions, as well as up- and downstream activities, your ability to manage teams and projects will determine success or failure. Here are a few suggesti...
A Warning to Shared Services Organizations: Too Much Efficiency is Not Actually Efficient
April 09 by The Shared Services & Outsourcing Network EditorFocus on Innovation: Organizations seeking the "next step" in Shared Services are no longer debating the cost/efficiency play but are chasing quality improvements. They are targeting effectiveness i...
7 Best Practices for Global Services Sourcing
November 03 by Dr. Carine PeetersYou may remember that my last two columns ended with a call for participation in a survey aimed at assessing the "capabilities of client sourcing organizations", with the promise to share the result...
Getting results: focus on Effectiveness, not Efficiency – and then apply Innovation
July 05 by Adam WallsVision & Value Series: In last week’s column, Simon Brown listed 5 Steps to Getting Real Satisfaction from your Shared Services Customer, based on a popular breakout session that he and four o...