efficiency
Your 7-Step Guide to Operational Excellence
January 27 by SSON EditorialHow to kickstart your operational excellence initiative, no matter your industry.
How to Turn AP into a Value and Profit Engine
March 10 by SSON Industry ReportsRevolutionising Accounts Payable in Shared Services – Find out how in this new report!
Optimized Back-Office Management Process: Self-Assessment Survey [Instant Feedback]
November 18 by SSONHow Well Are You Managing? Back-office managers and executives are the unsung heroes of business. They meet their financial goals while balancing service quality, productivity, employee &am...
ASEAN Still Drawing Key SSO Accounts – But Efficiencies Vary
October 31 by SSONWhile Asia still plays a key role in most global shared services models, current innovations in technology are rapidly opening up new opportunities for forward looking organizations. Despite this, Asi...
Playing Off Your Strengths: Internal Best Practices Close Gaps on Laggards
October 05 by Tim SheridanBreaking the Mold in Conventional ThinkingPerformance improvement is one of the key items on shared services leaders’ agendas and, as such, deeply embedded in their job descriptions. Most service leve...
Driving Performance in Shared Services: 7 Practical Requirements for Moving from 1st Gear to 5th Gear
August 30 by SSO NetworkIn these times of slow growth and economic turbulence shared services are increasingly expected to act as engines for efficiency. Some are choosing to outsourcing to get there – but why outsource, if...
How Do You Get 300% Efficiency Gains?
May 18 by SSON EditorInterview with Bryce Berg, VP of Business Services at Molina Healthcare If you want proof of the impact of technology, it's here: within Accounts Payable alone, Molina Healthcare gained more than...
5 Reasons RPA Should be on Your Agenda
March 17 by Shared Services & Outsourcing NetworkWhile SSON's 2016 global survey showed an incredible disregard for robotic process automation [RPA], if you get four or more practitioners around the table, chances are they will be speaking of nothin...
Central and Eastern Europe: Five Mega-trends Impacting Service Delivery
August 21 by SSON Industry ReportsThe new focus on higher value-add service delivery and increasingly collaborative relationships with clients bode well for shared services careers and the "industry" at large....
Why We Need a Global Process Owner in Procure-to-Pay – and How to Implement the Role Effectively
June 09 by SSON EditorA Global Process Owner (GPO) is a single owner assigned to completely oversee a given end-to-end process, such as procure-to-pay. Many organizations today still suffer from a fragmented approach to pr...
Are You Still "Managing" Performance? Try "Enabling" it, Instead
July 30 by Anil Prem DSouzaI recently met the CEO of a very unique IT-enabled wellness start-up company called Zoojoo.be. Avinash Saurabh is developing this unique way of helping employees become and remain fit, both mentally...
Trending on #SSON this week…
April 10 by SSONWhat's happening online this week? I had a great catch up with KPMG's Robert Cecil, recently (whom I’ve known for over a decade now), who led a top-secret, closed-door discussion for mat...